Windows Intune – deinstalling the client agents

As I mentioned before I was using Windows Intune and wasn’t very happy about Wave D.
But I decided to try it again with a more productive system.
Maybe I’m getting a budget to try it out more than the typical 30 day trial period but we will see.

But before I’m starting to enroll something on a (third level) productive machine I want to know how to wipe it out if I have troubles or done enough testing.
First option is to retire the device which means Intune will create a schedule task and deinstall all software and reset all changes made during Intune use.
But if there is a deeper problem or you can’t reach the client anymore you can use a script made by the Intune Team.

Here’s the official Technet Website.
I tried it a couple of weeks before on several machines and the job was done well enough.

Scroll down below and read

Using the Windows Intune uninstall scripts or the Windows Intune command line tool

http://technet.microsoft.com/en-us/library/jj662698.aspx

 

Windows Intune – Home Use capable?

I’d finished a Trial period of Windows Intune several days ago.
I read and heard different things abount Intunes Wave D and thought it’s time to take a look. 😉

The main reason to me was to try how Intune can help me to manage private used Windows Systems they are related to me.
Related means the typical scenario with family and friends who need your Support. 😉

The main focus for Microsoft are small and medium Business users and so I was curious how it can fit to my personal interests.

Is it good enough to get an overview about “your” machines?

First of all I have to say the install and use Procedere of Intune was pretty easy.
Installing the Intune Client with certificate tooks only a bit and short time after that the first machine appeared in the console.

But my main goal was to get an easy to use system to install/deinstall apps, get detailed overviews about whats going on with the machines.
Especially reports would be nice. I mean… wouldn’t that be nice if you get a quick overview about changes or frequently happen errors on your managed machines? You could be a bit more “pro active”. 😉
Deinstalling and/or updating apps would be also very nice.

But…
Installing/Deinstalling apps aren’t easy enough to be a no brainer.
If you have typical msi packages it’s ok and you can install the program remotely very good.
But I found some issues.
Adobe Reader install 11.0 via msi… no worries. But to get it updated was a pain in the ass. In other words… I couldn’t.
Ususally there are some msp packages laying around on the Adobe Servers but it wasn’t possible to update the Reader within the update pane in Intune.
The Update to 11.02 never appeared within Microsoft Update/Intune Update.
I tried different Settings/machines/languages and so on but I don’t know why it wasn’t working and finally I gave up to find a reason.

Deinstalling Programs isn’t also as easy as I wished.
I know the base system is System Center Config Manager and the “real” Config Manager in an AD Environment has also to spread special deinstall packages an admin has to create. Something like deinstall_adobe.cmd filled with commands and paths how to deinstall and all this.
Anyway…
I was amazed (in a negative way) there is no easy way at this time.
Deinstall documentations with some wide spreaded Software or similiar stuff? Nothing…

And that’s the biggest hook.

I would like to see a catalog with approved install and de/install routines.
Click on “Update/Install Adobe Reader” and go for it. Show me how to do it to get a glue… a quick start. You name it.

At the end you need another separat product like Secunias PSI Small Business –> http://secunia.com/products/smb/smallbusiness/
But this is limited to 5 users for free (at the Moment is a beta period) and would cost another couple of bucks per month I you want to get that.

Reports?

I couldn’t find anything which gives me the opportunity to set them up or get something.
I would like to get reports if something is going really wrong or a collection of Event logs of the managed machines with filter or something like that.
Nothing…

Remote Assistance

Oh dear…
If you know tools like Team Viewer/Net Viewer, Royal TS and similiar products you don’t get it…
The Remote console is a kind of a joke… I couldn’t use it after I start dying at the first try as my brain thought I travelled back in time.
Microsoft is a leader in Quality Remote Desktop Environments but this is… ridic… 🙁

There is only a small Windows with nothing really useful.

Some missing stuff:

Record sessions… link them into a Tech FAQ/Database or something… record Support times and Duration…

At the end…

I can say Intune is nice but far away from managing Windows completely remote.
It’s more a collection of some basic stuff. I mean really basic stuff.

At the end… For personal use it is to expensive because the starting Price with close to 5€ per month per user is a bit to high.
I can’t see enough benefits to get machines managed.

As an Intune Admin you really need skills managing software on the Config Manager way to be happy with this System and to get it more unleashed.
Otherwise you don’t get enough benefits back and it’s not worth to spend the money. 😉